Boulder, Colorado

Rather than employing someone to help shorten a one-hour wait, the Department of Motor Vehicles in Boulder, Colorado, uses an automated ticket machine staffed by a gatekeeper tucked behind a counter near the entrance.

“I need to make some changes on my license,” I told him. The gatekeeper yawned in reply and handed me number 581. I took a seat in a red plastic chair and waited. I had spent thousands of hours wishing and thousands of dollars to realize my wish to become male instead of female. Now, after nineteen years, I was finally going to have a license that accurately designated my male gender. When my number was called, I asked for the form to change the sex designation on my license. The female clerk on the other side of the counter looked incredulous, and I repeated the request.

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